Our team assists in the implementation of curriculum by supporting teachers and teaching them how to navigate the alignment of standards, how to access the available resources, and how to layer curriculum. We want to partner with teachers to create innovative opportunities to meet students where they are as we encourage individualized instruction.
It is advisable for teachers to check in Epicenter the student’s schedule status. They should be aware that it takes about 24-72 hours from the last date change to be processed by the corresponding department. The tags are:
Under Counselor Review — GSM is processing it; if stuck, reach out to your GSM
Needs Curriculum Setup — SSM is processing it; if stuck, reach out to SSM
Review Complete — Should be ready for student access; if not, reach out to SSM
Schedule Activated — Should be ready for student access; if not, reach out to SSM
Unfortunately, we cannot:
Assign students to a curriculum (GSM or SSM, depending on Epicenter Schedule status)
Add teachers to curriculum (SSM)
Change student curriculums (GSM then SSM)
Fix technical glitches (Tech - Beasley; SSM; curriculum/vendor)
Edit the curriculum or license assigned
Create or correct logins for teachers or students (SSM)
Resolve any issues involving the curriculum and Clever (SSM)
Before submitting a ticket, please check:
Our solutions tab in FreshService
Watch our EpicU Videos
Check out the resources we have available in EpicU