TeleComp is Epic's provider for our technical hardware needs. It is formerly known as Beasley.
Their services include:
- Tune-up
- Printer setup
- Phone issues
- Password resets for Google
- Hotspot issues
- Conferencing spaces
- Initial tech setup
- Filtering questions / issues
- Disabling / enabling devices
- Shipment status / requests / issues
- Retrieval / replacement issues
To file a ticket for one of these items, simply email support@epiccharterschools.org or call 405-652-0935
Please be aware of these items that TeleComp does not handle.
- Enrollment and re-enrollment issues go to Epic's Admissions and Enrollment team.
- Lost devices should be reported to Learning Fund Assets.
- Learning fund charges, questions, and order changes should be directed to the Learning Fund.
- Curriculum and login issues go to Epic's Instructional Coaches and System Support.
- Address updates in EpiCenter go to EpiCenter Support.
- Parent Portal Resets go to EpiCenter Support.
- Bamboo logins / resets / updates are facilitated by Human Resources.
When TeleComp receives requests about those items, they will be unable to assist.